Heroic Gamez – Privacy Policy

Last Updated: November 2025

1. Who We Are

Heroic Services, LLC, doing business as Heroic Gamez, provides game server hosting and related services.

2. Information We Collect

• Name and email address
• Account and subscription information
• Billing data (processed by third-party payment providers)
• IP addresses and technical usage data
• Server logs for security and abuse prevention
• Support communications, including Discord and email

We do not store full payment card details.

3. How We Use Information

• Provide and maintain services
• Process payments and subscriptions
• Provide customer support
• Prevent abuse and ensure platform stability
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

• Contractual necessity
• Legal obligations
• Legitimate interests such as security and fraud prevention

5. Data Sharing

We do not sell personal data. Limited information may be shared with payment processors, infrastructure providers, or legal authorities where required by law.

6. Data Retention

Personal data is retained only as long as necessary to provide services, meet legal requirements, or resolve disputes.

7. Cookies & Tracking

We may use cookies and similar technologies to improve website functionality and analyze traffic. You can control cookies through your browser settings.

8. Your Rights

You may have the right to access, correct, delete, or restrict processing of your personal data. Requests can be submitted using the contact details below.

9. International Data Transfers

Data may be processed outside your country of residence, including outside the European Union, with appropriate safeguards in place.

10. Data Protection Officer / EU Representative

Heroic Gamez has appointed a Data Protection Officer based in Ireland.
Email: [email protected]

11. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from children without parental consent.

12. Updates to This Policy

We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

Email: [email protected]
GDPR Requests: [email protected]